I Want to Cancel My Order

If you wish to cancel your order, we invite you to contact us as soon as possible to facilitate the cancellation process.

Contact us by email at support@grandfroid.fr

Please include in the subject of your email: ORDER CANCELLATION + (Your 9-letter order reference)

We regret that we cannot guarantee a favorable response to cancellation requests received after 15 minutes following the order placement. We will do our best to accommodate your request if possible. However, once the preparation of your order is well underway, it may be difficult to stop the shipment. In the event that your request cannot be fulfilled, you, of course, have the right to exercise your right of withdrawal if you do not wish to keep the ordered items.