My Parcel Has Been Returned to the Sender

We sincerely regret that you were unable to receive your parcel.

In the event that the carrier was unable to deliver your order, whether due to an incorrect address or an exceeded holding period at a pickup point, the parcel will be returned to us.

You can track the return using your original tracking number, which you can find in your customer account under My account > My orders > More details > Track my order.

If you still wish to receive your order, we encourage you to contact us before the parcel arrives at our facilities. Our team will do their utmost to arrange for a reshipment.

If we do not receive a request from you, your order will be refunded within 14 business days from the date the parcel is received at our facilities. Subsequently, the item will be made available for sale on our website.

Please note that if you did not have the opportunity to contact us in time, you still have the option to place a new order if the item is still available. Just be sure to verify your delivery address so the carrier can deliver your parcel as soon as possible.