Return, Exchange, and Refund Policy

At Grand-Froid.fr, we strive to provide you with the best shopping experience possible. If, for any reason, you are not entirely satisfied with your purchase, our return, exchange, and refund policy is designed to meet your expectations in a straightforward and efficient manner.

Returns for Refund:

• You have the right to return a product purchased on Grand-Froid.fr within 14 days from the date of receipt of your order.
• The returned product must be in its original condition, unused, undamaged, and in its original packaging with all tags and accessories attached.
• Incomplete, damaged, or soiled returned products may not be eligible for a refund.
• Return shipping costs are the responsibility of the customer unless the product is defective or there was an error on our part in sending the order.

Exchanges:

• You have the option to exchange a product purchased on Grand-Froid.fr within 30 days from the date of receipt of your order.
• The returned product must be in its original condition, unused, undamaged, and in its original packaging with all tags and accessories attached.
• Incomplete, damaged, or soiled returned products may not be eligible for an exchange.
• If the product you wish to exchange for is unavailable, we will refund the corresponding amount.

Refunds:

• Refunds will be issued using the same payment method used for the initial purchase.
• Refunds will be processed within 14 business days from the receipt and inspection of the returned product.