I want to return an item

To obtain a refund for an item, please follow the steps below:

Step 1: Initiate the Return

1. Log in to your customer account.
2. On the left side of your screen, click on "Return Products."
3. Select the order you wish to return.
4. Check the item(s) you want to be refunded for.
5. Click "Return selected products."
6. Choose the return type: refund.
7. Select the reason for the return.
8. Choose the default return address.
9. Accept our General Terms and Conditions (GTC) and complete your request by clicking "Submit."

Step 2: Prepare the Items to Be Returned

Ensure that you prepare the items for return with great care:

• Items must be clean, properly folded, and carefully packaged.
• Incomplete, damaged, soiled, or used items will not be accepted. Please strictly adhere to these conditions to facilitate the processing of your return.

Step 3: Confirmation of the Return Request

Once you have submitted your return request, you will receive a confirmation email containing return instructions.

Step 4: Receipt and Processing of the Return

Upon receiving your package, you will receive a confirmation email. You can track the status of your return by logging into your customer account.

Important Information

Please note that return shipping costs are the responsibility of the customer. We appreciate your consideration when sending the package.

We do not offer parcel pickups at collection points.

Need Assistance?

For any additional questions or further information, please do not hesitate to contact us at the following email address: support@grandfroid.fr

Please include in the subject of your email: "REFUND + (Your 9-letter order reference)"

We are here to assist you with your return process.