I received a different item than the one I ordered?

Our logistics teams perform rigorous checks to ensure that the items shipped match your order. However, if despite our efforts, an error occurs, we apologize for any inconvenience.

We invite you to contact our Customer Service team at support@grandfroid.fr and provide us with the following information:

1. Your order number.
2. The name of the item you ordered but did not receive.
3. The name of the item you received in error and did not order.
4. A photo of the item you received in error.

Please include the following subject line in your email:

WRONG ITEM + (9-letter order reference)

Our team will work to find a quick and appropriate solution to your situation.